What lies ahead for the Council of the future? Resident’s expectations of their council are changing, and the way residents interact with their council is evolving. In 2018 nine in ten people had access to the internet in their home and the majority (62%) of time spent online was on mobile devices (Ofcom, communications market data 2018).
Whilst some people and services will continue to rely on traditional channels; most are moving to digital. In response, the council of the future needs to change the way it delivers and offers services. It needs to provide the digital channels residents want and exploit the opportunities this brings to reduce its costs and maintain or improve the quality of its services.
90%+ of CEOs in Local Government believe technology will enable them to engage with communities in new ways (read more).
This paper will introduce you to the challenges we believe councils are facing and ways to help address those challenges and be ready for whatever your future resident demands.