Businesses are always looking for ways to increase their efficiency. Why? Efficient businesses see reduced business cost and an increase in productivity/output; all required for business growth.
Business inefficiency results from a variety of things, some of which may be beyond the control of the actual organisation.
The challenge of business efficiency – or lack there of – is multi-faceted. Inefficient processes affect internal and external stakeholders, staff, and consumers. Unnecessary tasks, long wait times and turn-arounds, and incorrect data reduce satisfaction, affecting reputation and tolerances.
You have likely experienced this as a customer. Imagine you get post from the council about a change in service or a new town development – not very exciting, but then you get the same letter three more times because they have multiple records of your data stored in disparate systems. Not the end of the world, but your name is spelt incorrectly on one, your contact information is a digit off in another, and only one of the letters has all information correct. It’s a bit frustrating and ultimately, a waste of paper.
This can all be avoided by implementing a single or combination of solutions to address the wider problem.
There are several ways organisations can address and improve their business efficiency:
Streamlining processes does not necessarily mean automating. This can also include evaluating as-is processes and optimising to remove bottlenecks and unnecessary steps.
This activity has multiple positive outcomes, including improving staff understanding of the process and ensuring it can flow as efficiently as possible even before you look to add any form of technology (specifically new technology) to solve the inefficiencies.
Automating inefficient processes will amplify the issue.
Following process discovery, organisations can look to technology to improve their business efficiency. Using automation, data analytics and tools can help streamline these (now updated) processes and provide important insight into any data that is collected throughout the process.
Technology utilisation refers to more than just process automation, looking at applications or platforms that address a specific inefficiency, such as resource management, team collaboration, and operational centric processes (invoicing, onboarding, recruitment).
Responsiv provide various automation products, including Responsiv Cloud Automation Platform (RCAP), Business Automation Workflow (BAW), Robotic Process Automation (RPA). These can all be utilised to improve business efficiency. Combine this with Responsiv Consulting and you can be sure that your automation project is seen through from conception to delivery. Responsiv Consulting provide process discovery workshops to understand stakeholder needs and the requirements of the process, as well as the technical skills to build out and deliver the automation solution.
Aligning strategies across departments and the overall organisation will help with the adoption of any form of solution. When the organisation understands how their solution will impact and work towards fulfilling a strategy, there can be a joint effort in ensuring its success.
Part of this alignment includes resource allocation. Whether this be human or technological, ensuring activity is aligned will help streamline effort to achieve efficiency in the key areas of business operations and delivery.
When looking at solutions to battle inefficiency, resources need to be considered. This means factoring in how any solution is going to be implemented and adopted, as well as finding ways to free up resources to fulfil strategic tactics where possible; removing them from having to complete menial tasks.
Responsiv estimate that 70% of decision making time is spent collecting the data necessary to make said decision. Straight away you can make this process more efficient by ensuring you have the right data in the right place at the right time allowing decision makers to do their job.
Data can be collated from across an organisation in seconds if necessary and compiled into reports that are easy to consume and interpret.
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