maximising efficiency in higher education

Responsiv provide various services to Higher Education Institutions (HEIs), including software licences, automation and integration capabilities, professional consulting, and more.

We have supported HEIs by enhancing licences to accommodate peaks of demand whilst optimising expenses for the rest of the year, developing bespoke automated business processes, and filtering student applications using RPA to reduce time spent on ‘inappropriate applications’.

Responsiv work with numerous Higher Education Institutions, including University of Edinburgh, helping to improve the services they provide to their faculty and students.

Key Figures

919,940 HE qualifications were awarded in 2021/22 including

  • 390,585 at the postgraduate level
  • 439,115 first degrees
  • 90,245 other undergraduate qualifications.

Key Figures

233,930 members of ‘typical’ staff were employed in 2021, a 4% increase on 2020.

62,730 staff were employed by HE providers on academic atypical contracts.

Key Figures

Student satisfaction surveyed through the National Student Survey found 83% of students were satisfied with the quality of their course in 2022

Responsiv Solutions

ESG Reporting
Data Security

Efficient ESG Reporting

Is your ESG reporting manual and time consuming?


Higher Education institutions across the UK are dedicating themselves to sustainability, pledging towards low-carbon or carbon neutrality in the near future. The reality of achieving this will be high levels of investment and research.

A challenge with researching and collecting data on sustainable usage comes from third-party, scope 3 emissions including supply chain partners and students.

Streamline your ESG reporting processes by integrating key systems throughout your organisation and supply chain with your ESG platform.

Use IBM Envizi for simplified automated reporting structures, accelerated frequency of reports and tracking efforts, and shift to a live database approach. Improve the efficiency of your reporting efforts and identify anomolies in your data for accurate records to boost compliance.

Utilise Responsiv for licence provision and access to integration skills to get you moving on your ESG journey.

Compliant and Secure Data

Are you aware of the threats to your data?


The diversity of digital transformation across the sector means there is a variety of institutions using either centralised or devolved controls. Devolved control increases the attack planes available for hackers to utilise, leaving institutions vulnerable to attack. Shadow IT implemented by departments other than the central IT department (e.g., systems procured and used for research) can broaden the risk of attack by further widening the attack surface with unauthorised access points.

Deloitte find that the “most common security vulnerabilities for the HE sector are in application security, endpoint security, and software and patching updates.” It is important that institutions manage their software estates efficiently to minimise the risks of cyber attacks.

Protecting data isn’t a new idea. However, how you protect your data and ensure regulatory compliance (GDPR) can be optimised.

Streamline audit reporting, manage and maintain data access privileges, and improve oversight of data sensitivity, usage, and movement.

Understand your data environments with a data health check, review your data policies, automate data discovery and classification, and control your software licences, implementation, and support with Responsiv.

Support and Upgrade your Legacy

How are you managing your legacy systems?


Accessing, integrating, and supporting legacy systems is likely to become challenging due to the loss of skills for maintaining the hardware and software on which the systems are running.

Legacy systems can be maintained, or they can be updated. Finding the skills to do so in both cases may be difficult, but is critical to keep the services going.

Legacy systems also pose a cyber security threat if left unsupported or out of date. This means the service, and any other services connected to it, are at risk of hacking. Resident and staff data is jeopardised as well as system downtime, making the service unable to fulfil their role in aiding residents.

Responsiv Consulting has experience upgrading customers to modern software, with skills to complete system, workload,  and application migrations as well as skills to support the software following project completion.

Responsiv Cloud Automation Platform (RCAP) can be used to provide the ‘wrap’ solution to maintain use of legacy systems; giving users a new look and feel of screens, and an eased experience in line with modern best practices.

Name a process, any process.

Are your processes bottlenecking productivity?


Responsiv specialise in business process automation.

Name a business critical process and Responsiv will support and augment process discovery, mapping, documentation, and automation, engaging key stakeholders and in-house teams along the way to improve successful delivery and acceptance.

Automation of any online self-service portals is a great way to ensure data provided by students is saved in the correct system of record (SoR) and is not duplicated across the organisation.

This reduces the chances of incorrect or different data being saved in different systems that is then used by staff to contact or manage a user (we all know the pain of an incorrect phone number or a letter wrong in your name).

Optimising booking services and providing online communication channels can help alleviate some of the strain on accessing course information and support services.

Automate on the cloud using Responsiv Cloud Automation Platform and Robot Service, or on-prem with Responsiv Unity Process Node.

Contact Responsiv for insight into automating On-Call Payments and On-Call Recruitment processes.

Enterprise Integration Specialists

Are your integrations secure and resilient?


The use cases for enterprise integration are vast and varied, playing a crucial role in service provision within the Higher Education, including accessing and sharing student and faculty information.

Responsiv has vast and deep experience and expertise in industry-critical integration products including IBM ACE and IBM MQ. These skills allow us to support and augment technical teams on an ad-hoc basis as desired.

Develop secure and resilient integrations with Responsiv.

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 Related Research

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