NHS Healthcare


The National Health Service has been under intense pressure throughout the pandemic to make the best of its resources and people

Many systems and processes that have served well over many years, have been tested beyond their capacity, some have demonstrated remarkable adaptability and tenacity.

We agree that achieving the five goals set out to guide technology and systems development will deliver significant benefit throughout the NHS. However, this will only be the case if the goals can be delivered to a sufficient quality and in a timely and cost-effective manner.

Where appropriate Responsiv follow our “Jigsaw Adoption Methodology” to build adaptable solutions for emergency services and large, disparate organisations that need to fund and benefit locally while building a national capability.

The principles that guide our work with NHS organisations are

Keep it simple: Keeping it simple means that solutions should be intuitive to operate, leverage existing skills, and solve one problem at a time. Each solution is considered to be a building block that is assembling a national solution based on delivering local value.

Be Effective: Solutions must satisfy the immediate needs while assembling a cohesive and consistent solution. Consider the national need as well as the local problem.

Be Distinctive: Responsiv “specialise” in on-time delivery to a defined quality. We believe in sharing delivery risk and providing thought leadership as well as working as a team.

NHS General Strategy

Empower People

To empower the person (and where appropriate their carer) to maintain their own health, manage their illness or recovery, and interact with the NHS in a way that improves convenience and effectiveness for the individual and their clinical team.

Social media and mobile technology have shown how people can be mutually supportive, share information, and call for help using IT platforms that were science-fiction only a few years ago. An app ecosystem that will enable developers to create applications to use identifiable and non-identifiable clinical data and make those available to the public. Individuals would control whether they wish to have the NHS aggregate their personal data centrally and let an app access it, in much the same way as they can for banking and other personal details.

There is no one-size-fits-all solution.

Enable Clinicians

To support clinicians in delivering high quality care at all times, as part of a network of professionals who can communicate easily with each other, with access to the patient’s records and care plan in at the right time and in a usable format, supported by the best in decision support and monitoring tools.

Integrate the Health and Care System

To integrate services across health and care so that patients receive support and care in the place that is most convenient to them, maximises the ability of patients to maintain their health and their independence during illness, and enables monitoring and prediction so that problems and risks are identified and managed as quickly as possible.
An interoperability architecture that enables real-time access to linked, deduplicated, normalised clinical records and personalised care plans for clinical care, can make an individual’s data available to them through browser or app technology or (with their agreement) for remote health monitoring, and can create de-identified versions of this data when appropriate for secondary uses such as clinical research and NHS operational management.

Better Management Information

To manage the health system in a way that minimises the burden of data collection, brings together the data necessary for quality improvement and cost reduction, creates a single source of truth for decision making, and enables complex modelling and forecasting to enhance health and care planning.

Build the Future

To create the future by enabling the NHS to be world leaders in genomics and its integration with healthcare, data driven clinical research, life sciences and the use of computing power to digitise knowledge. This will enable us to use machine learning to push forward the boundaries of medical science in a way that protects patients, embraces transparency and builds public confidence.

A secure network infrastructure that protects patient data from user carelessness and criminal cyber-attack, ensuring the availability of critical systems in an NHS that is now dependent upon information technology to function, as was shown by the recent global cyber-attack.

A patient security layer that enables a patient to securely identify themselves and access the information the NHS holds on them, gives them the ability to control the circumstances under which the NHS can access their data, and makes it possible them to see who has accessed their record and thereby assure themselves that their wishes are being honoured.

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