Responsiv Assist

Expert Remote Support

Cost effective, ad-hoc, expert support for your IT installations.

Responsiv Assist provides remote support for incident response, cloud managed services, operator assistance, upgrades, patches, and more.

Simply select from the technologies below and recieve hands on support.

A quick and easy way to bring in deep-skilled experts; only when you need them

Responsiv Assist supports…

Copy of Customer Quotes 1

Out of Support Software

Cost-effective support for end of life/support software.

Providing the skills to maintain or upgrade your software for improved security.

Associated Technology

Accelerate problem diagnosis and resolution.

Responsiv support a range of technologies and products – more information below.

Ad-Hoc and Credit-Based

Access expert advice and support when, and only when, you need it.

Utilise the credit-based ticket system to streamline access to technical support.

Responsiv Assist Supported Products

Do you lack in-house skills to support your entire IT landscape?

Responsiv Assist and Responsiv Consulting support the following software.

*This list is for illustration and is not exhaustive. For full details see the Responsiv Assist Flex Support product description or get in touch.

If you have any questions about software Responsiv support, don’t hesitate to contact us!

IBM
Product Name Part Numbers
IBM Cloud Pak for Integration

IBM MQ Express

IBM MQ Standard

IBM MQ Advanced

IBM App Connect Enterprise

IBM App Connect Professional Virtual Processor Core Licence

IBM App Connect Standard Processor Value Unit (PVU) Licence

IBM API Connect Enterprise; Professional

IBM WebSphere Application Server

IBM DataPower Gateway

D0ETIZX, D08EJZX, D08EYZX, D0ETRZX, D22VPLL, D22VSLL, D052HZX, D0VL9LL, D1GZULL, D0VLBLL, D56P3LL, D1N8JLL, D1LLSLL, D0AU1ZX, D1WVHLL, D0H8CLL, D1Q6BLL, D03S0LL, D0IMALL, D55V1LL, D1X9GLL, D27V2LL, D1X9ULL, D1X9QLL, D1B0NLL, D1N8MLL, D05M2ZX, D0LG3LL, D0LIPLL, D29MZLL, D0Z2ILL, D0Z1ILL, D1B0NLL, D29MZLL, D1B0QLL, D1B0SLL, D1B0ZLL, D522PLL, D51JXLL, D0ZDZLL, D55WJLL, D56LRLL, D1DXWLL, D572PLLD299MLL
IBM Cloud Pak for Automation

IBM Business Automation Workflow

IBM ODM Server Express

IBM ODM Server

IBM Robotic Process Automation

D277ALL, D1NE3LL, D1X5VLL, D06DJLL, D522PLL, D51JXLL, D0ZDZLL, D1DXWLL, D55WJLL, D56LRLL, D572PLL, D299MLL, D1AZPLL, D0VLBLL, D0A2GZX, D1X9GLL, D27V2LL, D1X9ULL, D1X9QLL, D0IMALL, D0Z1ILL, D0P08LL, D0G0LL, D0IM9LL, D29BCLL, D29B3LL, D29B9LL
IBM Cloud Pak for Security D05M2ZX

IBM Security Guardium

IBM Security Identity Manager

IBM Security Access Manager

D1E0PLL, D1GPSLL, D0THQLL, D1E0ULL, D1E02LL, D0THSLL. D1X5VLL, D06DJLL, D0A2GZX, D0P08LL, D0G80LL, D0IM9LL, D29BCLL, D29B3LL, D29B9LL, D1B0QLL, D1B0SLL, D1B0ZLL, D56CILL, D052HZX, D0VL9LL, D1GZULL,  D1NEBLL, D1NE7LL
IBM Cloud Pak for Data

IBM DB2 (and associated products)

IBM DataStage

D56CILL
IBM (Other)

IBM AIX

IBM Z/OS

IBM Blueworks Live

By arrangement only

By arrangement only

D01MWZX, D0PQILL, D0PQJLL, D1SSGLL

 

Responsiv
Responsiv Cloud Responsiv Unity
Responsiv Cloud Automation Platform Responsiv Unity Integration Node
Responsiv Cloud Integration Platform Responsiv Unity Process Node
Responsiv Cloud Data Platform Responsiv Unity Data Node
Responsiv Cloud API Platform Responsiv Unity Console Node
Responsiv Cloud Rules Platform Responsiv Unity API Bundle
Responsiv Cloud Security Service Responsiv Unity Rules Node
Responsiv Cloud Robot Service
Other
Product
RedHat Enterprise Linux
Red Hat Ansible Scripting
Centos O/S
OpenShift
Keycloak
Shell Scripting
Open Source with similar functionality
Technology and Languages
Java, Java Script, C, C++, Python Development
Databases: DB2, Postgres, Mongo, SQL Server

How Can I Use My Credits?

Responsiv Assist uses a credit-based system to respond to support tickets through our Assist portal. Each ticket uses a minimum of one credit depending on the ticket severity.

Take a look at some examples of how you can utilise your credits with Responsiv Assist:

Incident Response

Do you effectively respond to incidents that affect service delivery?

Responsiv Assist provide remote incident support to recover your systems and restore services for staff and customers.

Mitigate the risk of drawn out recovery on business reputation and operations.

incident response
Responsiv has been fantastic in supporting us with an issue we could not resolve internally regarding our High Availability Disaster Recovery (HADR) within DB2.
From raising the problem to resolution took a matter of days and we can now move on to addressing and resolving a longstanding internal audit flag.
5

Technical Investigation

Are you looking to optimise your IT installations but don’t know where to start?

Responsiv Assist provide technical investigations to discover ways to optimise your software licences and environments.

We create a report with recommendations for improvement based on our knowledge and experience.

Technical Investigation included
  • software and environment health check report outlining
    • optimisation opportunities and actions
    • barriers to software upgrade ability
The customer decided to pursue the outlined optimisation project using Responsiv skills to support in-house teams.

Upgrades and Patches

Are you running out of date software or middleware and lack the skills to upgrade?

Responsiv Assist provide skilled resources to upgrade your installations to the latest version to ensure risks are mitigated and your estate is under a support contract.

As an IBM partner, we provide IBM software and middleware licences, reducing your list of vendors to simplify your procurement process.

incident response
Our API-C Data Power upgrade was delivered within budget and on time.
Thank you to all at Responsiv for your support, professionalism, and expertise in supporting us in implementing API-C Data Power upgrade to ESB. Working in partnership with you has meant the delivery was well executed and with zero disruption or impact to our business and service.
7

Managed Service

Do you lack the skills and capacity to manage your cloud platform?

Responsiv Assist provide a managed service for our Cloud Platforms. This includes deploying, hosting, and managing the platform on behalf of your in-house teams.

Reduce your dependency on internal resources, and allow them to focus on key business objectives for service transformation and efficiency. 

Responsiv Assist provide a managed service for all Responsiv Cloud Platforms, and optional light-weight managed services for Responsiv Unity enabled software and middleware.
  • Remove strain from in-house teams
  • Up to date ugrades and patches
  • Timely incident response
Cost-effectively support your software and middleware with Responsiv!

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