Overview
Responsiv Assist is our remote lightweight, annual, subscription-based assistance service; supporting your people, systems, and projects when problems need solving.
Responsiv Assist provides remote support, incident response, cloud hosting, developer and operator assistance, upgrades and more.
Clients simply select the IBM technologies their organisation needs supporting and our ITIL-based Responsiv Assist Portal provides them with remote access to our Subject Matter Experts.
This team will be on hand to- support their organisation through incidents with their chosen products, assist during an upgrade or perhaps when a developer is stuck!
A quick and easy way to bring in deep-skilled experts; only when you need them
Our Responsiv Assist staff have access to a database of knowledge, personal experience, as well as our consultants and partners; allowing them to tackle the most obscure problems.
Responsiv Assist Supported Products
Responsiv Assist and Responsiv Consulting support the following software.
*For full details see product description.
If you have any questions about software Responsiv support, don’t hesitate to contact us!
IBM
Product Name | Part Numbers |
IBM MQ | D0ETIZX, D08EJZX, D08EYZX, D0ETRZX, D22VPLL, D22VSLL, D052HZX, D0VL9LL, D1GZULL, D0VLBLL |
IBM ODM | D0IMALL, D0Z1ILL, D0P08LL, D0G0LL, D0IM9LL |
IBM App Connect Enterprise | D56P3LL, D1N8JLL, D1LLSLL, D0AU1ZX, D1WVHLL, D0H8CLL |
IBM App Connect Professional Virtual Processor Core Licence | D1Q6BLL |
IBM App Connect Standard Processor Value Unit (PVU) Licence | D03S0LL |
IBM Business Automation Workflow | D1X9GLL, D27V2LL, D1X9ULL, D1X9QLL |
IBM DataPower Gateway | D1B0NLL, D29MZLL, D1B0QLL, D1B0SLL, D1B0ZLL |
IBM CloudPak for Security | D05M2ZX |
IBM Robotic Process Automation | D29BCLL, D29B3LL, D29B9LL |
IBM DB2 Enterprise Server | D56CILL |
IBM Security Guardium | D1E0PLL, D1GPSLL, D0THQLL, D1E0ULL, D1E02LL, D0THSLL. D1X5VLL, D06DJLL, D0A2GZX |
IBM WebSphere Application Server | D522PLL, D51JXLL, D0ZDZLL, D55WJLL, D56LRLL, D1DXWLL, D572PLLD299MLL |
IBM AIX | |
IBM Z/OS |
Other
Product |
RedHat Enterprise Linux |
Centos O/S |
OpenShift |
Open Source with similar functionality |
Keycloack |
Shell Scripting |
Ansible |
Java, Java Script, C, C++, Python Development |
Databases: DB2, Postgress, Mongo, SQL Server |
Responsiv Products
How Can I Use My Credits?
Assist credits is a ticket system with a minimum tariff of one credit and should take aproximately an hour to resolve. A Responsiv analyst will review the ticket and should they suspect this is a more complex query or request, the number of credits will be estimated and agreed with you before work on the ticket begins.
Credits are purchased on an annual basis with additional credits (top-ups) available to be purchased at any time during the agreement. Unused credits (at the end of the agreement) are forfeited.
Take a look at some examples of how you can utilise your credits with Responsiv Assist:
Credits: 1
Service request, email, or phone call requiring a single question and answer. Max 1 hour per work per credit.
Credits: 18
We provide a consultant to lead or participate in your workshop at your site. Expenses for a single day in the UK and excluding flights is included in the cost.
Document Review
Credits: 14
Remotely review and comment on your documents, this is per document, per review (one pass). We expect documents to be approximately 20 pages, and you must provide a list of no more than 4 specific perspectives (review for performance, resilience, etc.)
Ad-hoc Review
Credits: As Agreed
We can review Blue Works Live processes, larger documents, and perform technical investigations. In this case you raise a ticket and we agree the effort before we begin.
Credits: 50
Over the shoulder remote support from start to finish for a incident which is impacting business operations, i.e. system down. (Up to 5 days)
Credits: 0
Available at a discount when you have an active Assist contract. You must inform us of your discount entitlement when ordering courses.
Credits: 5
Includes a two-hour mentoring session on a specific topic. We will prepare for the mentoring call, which may include development of examples or presentations. We reserve the right to charge additional credits for complex or very specific topics.
Credits: 14
Fixed price review and application of patches to a Unity platform subject to authorisation.
Credits: 7
Calculated per half day of effort. A technical investigation will result in a solution report being provided in the form of an email or detailed instructions in a ticket.
For any questions about how Responsiv Assist can help support your software, get in touch!
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