Technical Support
Responsiv Assist provides expert technical support for your IT and teams.
Are your systems, applications, and teams properly supported?
Are your legacy systems secure and compliant?
Do you have the capacity and skills to manage your IT infrastructure?
Are your support costs unacceptably expensive?
Responsiv provides expert skills in IBM, Red Hat, Microsoft, and more to support your IT installations and teams as desired.
Whether you need mentoring, increased skills capacity, managed services, go-live support, or to reduce costs, Responsiv Assist has options to satisfy and deliver your needs.
Supporting your people and IT to deliver value
Flex Support
Extended Support
Advanced Support
Hypercare Support
Responsiv Assist Flex Support gives developers and administrators access to technical experts with in-depth knowledge and experience as and when they need it.
When you struggle to find and retain skills and capacity, use Responsiv Assist Flex Support.
This remote, ad-hoc, credit-based support Service is available to accelerate project delivery, improve solution design, recover systems and data, mentoring, workshops, and much more.
Responsiv Assist Flex Support can also be used to ‘float’ Platform support to include your applications.
Responsiv Assist Extended Support provides incident and recovery support for software that is no longer economically supported by the vendor.
Extend your legacy and investments with Responsiv Assist
Our breadth of skills and experience means we have the ability to support the foundational aspects of your technology infrastructure, including networking, security, programming, and specific product knowledge.
This cost-effective alternative to traditional support and subscription (S&S) can save you over 50% on your legacy support costs whilst keeping you secure and compliant.
Responsiv Assist Advanced Support is a lightweight managed service for self-hosted software, including IBM middleware and Responsiv Unity installations.
Actively monitor, manage, and support your IT installations
This service provides active monitoring, incident response, patching and upgrades, and allowance for as-hoc questions and installation planning.
By Responsiv Unity-enabling your software you can connect directly to the Responsiv Service Desk using a secure API to allow the software to raise tickets as issues are detected. (see product description for more information)
*This product extends the benefits of and requires you to have an active standard S&S agreement.
Responsiv Assist Hypercare Support gives your developers and admins access to experts and developers of custom applications on the lead up to and period after release to production.
Maintain the knowledge, skills, and experience used to develop your solution to streamline go-live
This provides the experience and expertise to support go-live activities such as problem idetification and resolution, improving user acceptance, and reducing disruptions from a failed project launch.
Your technical teams can request support for any aspect of a business technology environment during this stage of their project to accelerate delivery.
Supporting growth and delivering success
support your it and teams with responsiv
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