Responsiv Ethos

our ethos

Responsiv build distinctive business solutions that are simple and effective

Responsiv work as a team, being faithful to our values, to empower business with Solutions that are Simple, Effective, and Distinctive.

Responsiv are open and easy to work with, share their experiences and knowledge, and get the job done. We focus on delivering your projects and our solutions to the best of our ability. We endeavour to ensure that in all that we do the result is simple and effective. Distinctive and disruptive solutions are a result of understanding the market and our customers.

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Simple

Simple applies to the solutions we design and deliver, as well as the experience of working with Responsiv, and the way we conduct business.

Simple Solutions

Making a simple solution is not simple. Complexity is expensive in money and time, encourages human error, and complex systems are unreliable.

We consider a wristwatch to be simple. It is simple to operate, however few people understand how it works, and fewer can build or repair one.

System complexity stems from the structure of a machine, the number of parts, and the level of consistency in rules and implementation. Individual components may be complex for the same reasons, or because what they are doing is fundamentally difficult, for example calculating a cubic spline.

If complexity is not hidden away from operators, or contained to help developers, then the system becomes complex and eventually unstable to maintain – dramatically increasing the cost of ownership and reducing its useful life.

“Simple”, intuitive solutions are less prone to error and simpler to extend and maintain. They reduce Total Cost of Ownership.

Responsiv consider hidden factors to make our solutions “simple”. It’s part of our ethos. We work to deliver solutions that are simple to operate and cost effective to own. We’re never done with simplicity.

Simple Business

Responsiv is open and clear about how we assemble our proposals, and seek to be as accurate as we can with our pricing.

We often commit to underwrite delivery risk and support our solutions for the long term. Both of these demonstrate our confidence and the sustainability of our products and services. We literally “puts our money where our mouth is”.

Simple Delivery

When we are delivering projects, or assisting a customer project, we seek to be open and transparent in our actions, and undistracted. Many of our customers are not technically minded, they want a project to simply deliver their desired outcome, no risk and no drama. We seek to encapsulate risk management, financial schedules, testing, deployment and all the other delivery complexities.

Responsiv Value - Effective

Effective

Effective is solving a problem with minimal fuss and bother. An effective solution properly and completely delivers its objectives without creating problems for others. It creates new opportunities and can grow and adapt to new challenges.

Effective Solutions

A cost-effective solution delivers its function for a price that makes good business sense.
Responsiv Solutions are built on tried and tested software, decades of delivery experience, and assets developed to accelerate your projects by avoiding pitfalls and delivering quickly. Our consultants have worked with some of the world’s largest institutions as well as some of the smallest. We understand the challenges and the solutions.
Sustainable solutions include enablement of business and operational users through a combination of mentoring and education. Our education packs and Responsiv Assist (support) offerings ensure your continued success.

Effective Business

We seek to be quick and efficient in our dealings with customers and partners.
Deadlines are not arbitrary, they’re a promise we make to ourselves and our customers that help us rein in the endless possibilities and focus on cost effective delivery.
Our consulting engagements seek to deliver complete and effective reports and designs, as well as executable solutions. That we reward effective rather than blustering behaviour.

Effective Delivery

Great software should work with little configuration and setup and do “something”. Responsiv software are designed to allow our customers to see something useful from their investment in no longer than a few minutes.
Our combination of skills and leadership are rare and incredibly valuable if you want your development and project activity to interlock with the operational and BAU environments.

Responsiv Value - Effective

Distinctive

Responsiv aims to deliver distinctive solutions that are held as iconic or exemplars of how a solution should be. Think about the products that you believe are “great” rather than mundane.
Resources that are critical to an organisation’s competitive advantage are called distinctive capabilities. When they are unique to a specific organisation, they form part of that organization’s distinctive capabilities.

Distinctive Solutions

Responsiv seek to build solutions that form part of our customers distinctive capabilities. We understand that to create sustainable competitive advantage technology alone is not enough. You require organisational processes and partners that are hard to replicate. Responsiv supports your overall delivery of your distinctive capabilities.
Distinctive is delivering a solution that surpasses expectation.
Our solutions are identifiably “Responsiv”, because they are “cleverly simple” or are innovative but practical. We believe that distinctive solutions deliver distinction to a business in a way that is not an extension of the current reality.

Distinctive Business

Responsiv works to automate and simplify our own operations. Our intention is to simplify and improve the efficiency of how we work with customers, and how we deliver our services.

Distinctive Delivery

Projects that deliver when they say they will.
We thought that our technical experience and depth of knowledge would be distinctive. It is.
Our experience and ability to deliver large programmes and the combination and breadth of understanding of how business and technology come together to deliver shareholder value are more distinctive and unique: Responsiv knows how to lead. Around 54% of projects fail due to inadequate Project management; only around 17% fail for technical or people reasons.

Our Values

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Focus

Not distracted from our mission, focused on customer success and delivering great solutions and results. See projects and work to its conclusion by owning situations to resolution, or providing active support to project leadership. This extends from the products we sell through to the support and operational activity that runs the business.

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Innovative

Is there a better way?

Innovation is about new ideas, improving old ideas, and applying existing knowledge and ideas to new uses. To do all of that we need to be continually looking out for new information and knowledge, and to be interested in our customers and their existing domain knowledge and experience.

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Responsiv

As a team we believe in the company and its promise, we work together, and we demonstrate a pride in what we are doing, and demonstrate this passion in our interactions internally and externally. We work together as a team, we don’t apportion blame, but fix problems together. We trust each other.

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Supportive

As a company we support our customers and go the extra mile to deliver the solution that works. We are reliable and considerate in our support for one another and give our customers confidence that they are being supported by a first-class team. We share knowledge across the team and are happy to mentor others.

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Trusted

As a company we are open and transparent in our dealings with each other and with our customers. We are accountable for our actions and deliver on our promises. We aim to deliver on time and to expectations.

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