Responsiv Unity Rules Module as a Service Annual Subscription

- Operating Environment includes a single instance with a dedicated development, test and production runtime environment.

- A web site for users to access the operating environments and administration capabilities that are defined for their role.

- Email Notifications that notifies users about their Cloud Service access, password changes, and will also notify administrators of Cloud Service status and scheduled changes.

- Daily Automatic Online Backup performs a daily backup that can be used for automated recovery of the Cloud Service. The backup is encrypted and stored at a different data center location.

- Export Client Content allows Client's content to be exported from the Cloud Service for storage at a location chosen by Client and at Client's expense.

- Automated Monitoring and Recovery monitors the availability of the Cloud Service and executes a recovery if it becomes unresponsive or unreachable.

- Account Administrator provides Client with an Account Administrator user login and password to access the operating environment. The Account Administrator will have the ability to manage a Cloud Service user's access to the operating environment, and assign and delete Cloud Service User roles. The Account Administrator may assign additional Cloud Service users to have administrator privileges.

- User Management Page enables Account Administrators to create and delete new users and assign roles. Cloud Service Users access the user management page to manage their personal user information. The Cloud Service Users may be assigned to one or more roles that will enable access to specific role-defined Cloud Service capabilities.

Availability Credit (% of monthly subscription fee*)

Less than 99.9% 2%

Less than 99.0% 5%

Less than 95.0% 10%

* The subscription fee is the contracted price for the month that is subject to the claim.

Technical Support

Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information at https://responsiv.co.uk/support/

1) If Responsiv has commits to pricing as specified in a TD, Responsiv will not change such pricing during the specified term. If there is not a specified commitment, then Responsiv may change pricing on thirty days' notice.

2) Responsiv will invoice: (i) recurring charges at the beginning of the billing frequency term; (ii) overage and usage charges in arrears; and one-time charges upon Responsiv’s acceptance of an order.

Term and Termination of a Cloud Service

1) The term begins on the date Responsiv notifies Customer that Customer can access the Cloud Services. The ordering TD will specify whether the Cloud Services renew automatically, proceed on a continuous use basis, or terminate at the end of the term. For automatic renewal, unless Customer provides written notice of non-renewal to Responsiv or the Responsiv Business Partner involved in the Cloud Services at least 30 days prior to the term expiration date, the Cloud Service will automatically renew for the specified term. For continuous use, the Cloud Services will continue to be available on a month to month basis until Customer provides 30 days written termination notice to Responsiv or the Responsiv Business Partner involved in the Cloud Service. The Cloud Services will remain available until the end of the calendar month after such 30-day period.

Responsiv Solutions will process Personal Data of all Data Subjects listed above in accordance with the Agreement. Given the nature of the Services, Customer acknowledges that Responsiv Solutions is not able to verify or maintain the above list of Categories of Data Subjects. Therefore, if the Customer does not use this Cloud Service with all the Data Subjects as set out above, then Customer is responsible for providing complete, accurate, and up-to-date information to Responsiv Solutions on the actual Data Subjects from within the above list that Customer will process in this Cloud Service via Additional Instructions to Responsiv Solutions.

- Technically Identifiable Personal Information (such as device IDs, usage based identifiers, static IP address, etc. - when linked to an individual)

- Employment Related Identifiable Information (any HR data such as job history, performance review information, etc.)

- Personality Related Identifiable Information (such as personality insights or sentiment analysis)

- Financial Information (e.g., PCI DSS, FFIEC, etc. - such as credit card, bank account, financial holdings, salary information, etc.)

- Healthcare Information (data related to physical or mental health of an individual, or which otherwise reveals information about his or her health status. such as patient record, health insurance information, diagnostic and treatment information)

- Personal Location Information (such as geolocation data)

- Behavioural biometrics processed to identify patterns, not individuals

Customer should not include personal data in text fields that are not intended for or do not request personal data.

- Receipt of Content from Data Subjects and/or third parties

- Computer processing of Content, including data transmission, data retrieval, data access, and network access to allow data transfer if required

- Technical customer support involving Content at Customer request, including monitoring, problem determination, and problem resolution

- Transformation and transition of Content as necessary to deliver the Cloud Service

- Storage and associated deletion of Content

Responsiv Solutions' foundational Technical and Organisational Measures for data protection within its Cloud Services are as described in Responsiv Solutions' Data Security and Privacy Principles for Responsiv Solutions Cloud Services (https://responsiv.co.uk/legal/ ) or as otherwise described below or within this Cloud Service Description

The general privacy contact for Responsiv Cloud Services is privacy@responsiv.co.uk

A self-service portal is also available https://responsiv.co.uk/support/ to allow subscribed customers to sign up for push notifications of any changes to the data processing or technical and organisational measures associated with this Responsiv Solutions Cloud service.