What is Robotic Process Automation?
Robotic Process Automation (RPA) is the use of software bots to automate mundane, repetitive, rules-based processes. Bots are used to free up staff and resources for more important and valuable tasks.
RPA technology is a platform that enables the user to build, deploy and manage software bots that can imitate human action by interacting with digital systems using interfaces designed for people. Actions include navigating systems; understanding what is on the screen; completing keystrokes; extracting, inserting and manipulating data and performing defined actions.
RPA provides the technology and opportunity to improve the efficiency of workflows, thus increasing the profitability, flexibility, and productivity of organisations.
Robotic Process Automation gives staff a break from repetitive administrative tasks that take up time best spent on more complex, essential jobs that would normally have to wait for the still important day-to-day processes to be complete.
Reduce human error
Eliminate human error of data entry and improve staff efficiency and productivity.
Improve efficiency of workflows and increase productivity of business units.
Improve Return on Investment (ROI) within weeks or months instead of years.
Robotic Process Automation in Local Government
With the need to go digital becoming more intensive, local councils need to catch up.
Robotic Process Automation (RPA) gives the opportunity to improve resident experiences by providing quick access to services and data.
RPA may not be the solution for you, but by exploring the business needs and use cases specific to your organisation, you can establish what works best for you and possibly explore other options.
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