Support

Reliability. Expertise. Performance.

Your systems are the backbone of your organisation, Responsiv delivers specialised support for enterprise integration and automation.

Responsiv Support gives your organisation direct access to expert engineers who keep your systems healthy, secure, and performing at their best.

We provide a structured, proactive service covering Responsiv Unity, IBM middleware, cloud platforms, and enterprise integrations, ensuring stability and rapid issue resolution.

Whether you need ongoing managed support or on-demand technical assistance, our service adapts to your needs.

Without reliable, skilled support, organisations face constant firefighting instead of continuous improvement. This is where Responsiv Support becomes essential.

Why choose Responsiv Support?

Today’s organisations depend on connected systems and automated processes to operate efficiently. But complex technology landscapes require specialist skills to maintain, troubleshoot, and optimise. Responsiv delivers a comprehensive support service built around reliability, expertise, and performance.

  • Reduced downtime
  • Faster issue resolution
  • Improved system stability and performance
  • Access to certified technical experts
  • predictable costs
  • Stronger business continuity

Responsiv Assist

Flex Support

Responsiv Assist Flex Support gives developers and administrators access to technical experts with in-depth knowledge and experience as and when they need it.

When you struggle to find and retain skills and capacity, use Responsiv Assist Flex Support.

This remote, ad-hoc, credit-based support Service is available to accelerate project delivery, improve solution design, recover systems and data, mentoring, workshops, and much more.

Responsiv Assist Flex Support can also be used to ‘float’ Platform support to include your applications.

Learn More

Extended Support

Responsiv Assist Extended Support provides incident and recovery support for software that is no longer economically supported by the vendor.

Extend your legacy and investments with Responsiv Assist

Our breadth of skills and experience means we have the ability to support the foundational aspects of your technology infrastructure, including networking, security, programming, and specific product knowledge.

This cost-effective alternative to traditional support and subscription (S&S) can save you over 50% on your legacy support costs whilst keeping you secure and compliant.

Learn More

Advanced Support

Responsiv Assist Advanced Support is a lightweight managed service for self-hosted software, including IBM middleware and Responsiv Unity installations.

Actively monitor, manage, and support your IT installations

This service provides active monitoring, incident response, patching and upgrades, and allowance for as-hoc questions and installation planning.

By Responsiv Unity-enabling your software you can connect directly to the Responsiv Service Desk using a secure API to allow the software to raise tickets as issues are detected. (see product description for more information)

*This product extends the benefits of and requires you to have an active standard S&S agreement.

Learn More

Hypercare Support

Responsiv Assist Hypercare Support gives your developers and admins access to experts and developers of custom applications on the lead up to and period after release to production.

Maintain the knowledge, skills, and experience used to develop your solution to streamline go-live

This provides the experience and expertise to support go-live activities such as problem idetification and resolution, improving user acceptance, and reducing disruptions from a failed project launch.

Your technical teams can request support for any aspect of a business technology environment during this stage of their project to accelerate delivery.

Learn More
RPA robot

“

“Make your IT estate safer, stronger, and more resilient with Responsiv Assist”

Responsiv Assist

Responsiv Assist is a flexible, credit-based IT support service designed for organisations that need reliable technical expertise without the cost of a full-time support contract. Our specialists provide support for IBM middleware, cloud platforms, end-of-support software, databases, and complex enterprise architectures.

  • Flexible credit based support
  • Deep Technical expertise
  • Legacy and end-of-Support software coverage
  • Managed cloud and platform services
Learn More

Your questions, answered.

By default, this panel is concealed and appears when the user clicks on the section title. Input relevant information about its title using paragraphs or bullet points. Accordions can enhance the user experience when utilized effectively. They allow users to choose what they want to read and disregard the rest. Accordions are often utilized for frequently asked questions (FAQs).

We support Responsiv Unity, IBM Integration and Automation platforms, middleware tools, cloud environments, APIs, and custom integration solutions.

We support Responsiv Unity, IBM Integration and Automation platforms, middleware tools, cloud environments, APIs, and custom integration solutions.

By default, this panel is concealed and appears when the user clicks on the section title. Input relevant information about its title using paragraphs or bullet points. Accordions can enhance the user experience when utilized effectively. They allow users to choose what they want to read and disregard the rest. Accordions are often utilized for frequently asked questions (FAQs).

By default, this panel is concealed and appears when the user clicks on the section title. Input relevant information about its title using paragraphs or bullet points. Accordions can enhance the user experience when utilized effectively. They allow users to choose what they want to read and disregard the rest. Accordions are often utilized for frequently asked questions (FAQs).

Yes. We help organisations upgrade existing platforms, modernise architectures, migrate to cloud or container environments, and improve performance.

We work with organisations in finance, government, healthcare, logistics. manufacturing, utilities, and many other sectors that rely on stable integrations.

The first step in a short discovery call to understand your systems, challenges, and support requirements. From there, we create a tailored support plan aligned to your goals.