Responsiv Assist

our Products

Remote support, incident response, cloud hosting, developer and operator assistance

Responsiv Assist is our remote support organisation for supporting your people, systems, and projects.

Supporting People

Use Responsiv Unity Flex Support to provide your technical people with someone to ask for trusted advice, thought leadership, and help with problem resolution. RUFP can be used to answer questions regarding any of our “supported products”, as well as more general IT questions, for example architecture guidance, design good practice, and “why doesn’t my SSL certificates work”.

Supporting Systems

Use Responsiv Unity Extended Support for incident (system return to operation) and active support (monitoring, patching) for Responsiv Unity installations in addition to the basic warrantee.

Use Responsiv Assist Incident Support for help when the sky falls down and you are in a rush to get back to business.

Responsiv Assist also provide a one-stop service for our “as a Service” offerings and Cloud hosting.

Supporting Projects

Responsiv Assist provide support to our Responsiv Consultants with facilitated networking to get answers and keep projects delivering.

Responsiv Assist Flex Support is also used to extend our mentoring programmes to provide a backstop for confidence for your teams.

Responsiv Assist Flex Support is also the way that we deliver “hyper-care” and ongoing support for projects and solutions delivered by Responsiv.

Remote Support

Remote support uses credits to track work done, and can be used at your discretion to get answers to questions, and support for incidents and patching for any product listed on the “supported products” manifest.

Remote support does not include incident response. Severity-1 tickets cannot be raised, however it can be used to support recovery from an incident.

Incident Response

Incident Response is delivered using the Incident Response or custom agreement. It is sold as a term licence against a specified subset of supported products.

You can call Responsiv only when there is a system incident with one of the supported products.

Responsiv Unity Incident Support.

Responsiv Unity Custom Support (used to support IBM products that are no longer economic to have supported by IBM).

Managed Services & Hosting

Managed Services are provided under custom agreements that include an element of credit and incident management. They operate in a similar way to Remote Support and Incident Response but also include regular management meetings and may have direct integration between the service desk and the supported platform.

Responsiv use Microsoft Azure and IBM Cloud to host our own SaaS offerings.

Product

Responsiv Assist Flex Support 50

This product provides credit-based support for your developers and administrative staff. It entitles staff to request support for development, design, installation, or incident support for any of the “supported products” listed in the agreement.

Each ticket you raise will cost one credit, with complex queries or requests for specific code snippets costing more. If this happens, we will agree with you first before spending your credits. Credits are valid from purchase and expire at the end of the term.

Responsiv Assist Flex Support 100

This product provides credit-based support for your developers and administrative staff. It entitles staff to request support for development, design, installation, or incident support for any of the “supported products” listed in the agreement.

Each ticket you raise will cost one credit, with complex queries or requests for specific code snippets costing more. If this happens, we will agree with you first before spending your credits. Credits are valid from purchase and expire at the end of the term.

Responsiv Assist Flex Support 200

This product provides credit-based support for your developers and administrative staff. It entitles staff to request support for development, design, installation, or incident support for any of the “supported products” listed in the agreement.

Each ticket you raise will cost one credit, with complex queries or requests for specific code snippets costing more. If this happens, we will agree with you first before spending your credits. Credits are valid from purchase and expire at the end of the term.

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