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Terms and Conditions

All legal agreements related to our website, products, services, and data protection.

Please review these terms carefully as they outline your rights, responsibilities, and conditions for using our services.

Website Terms

These documents explain how to use out website safely and fairly, they also outline how we ensure accessibility for all visitors.

Terms and Conditions For Responsiv Website

pdf icon Terms and Conditions for use of Responsiv Websites

  • Responsiv takes the protection and control of your information very seriously. Please review our terms and conditions and Cookie Policy for details on how our website is used.
  • Responsiv websites use reCAPTCHA v3 to protect forms from automated abuse. Use of reCAPTCHA v3 is subject to Google’s Privacy Policy and Terms of Use.
  • Responsiv use licensed and royalty-free images sourced from Canva, Pixabay, and Unsplash across our websites and related content including insights and social media.

Responsiv Website Accessibility Notice

pdf icon Responsiv Website Accessibility Notice

  • Responsiv recognises the importance of making our website accessible to all users and is actively working to improve accessibility.
  • If you experience accessibility issues or have suggestions for improvement, please let us know so we can address them.

If you have any questions about using our website, we’re always happy to help.

Products and Services

When you use any of our products or services, the documents in this section explain what you can expect from us and what we require from you to ensure everything runs smoothly. These agreements apply to all Responsiv products, software licensing, hosted services, support, and consulting services.

Responsiv General Terms and Conditions

 pdf iconResponsiv General Terms And Conditions v1-3

  • These general terms and conditions apply to all agreements for any Responsiv product or service and should be read together with any signed agreement. Together, they form the full contractual agreement between the parties.

Responsiv Software Product Licence

 pdf iconResponsiv Software Product Licence v4-0

  • Responsiv provides its our products and resells IBM products under the Responsiv Software Product License. If you are purchasing software products, such as Responsiv Unity Modules or Extenders, whether self-hosted or hosted, please download and review these license terms.

Responsiv Support Services Addendum

 pdf iconResponsiv Support Services Addendum v1-0

  • Service Level Agreements (SLAs) apply to all Managed Services and Support Services provided by Responsiv Solutions Limited. This includes, but is not limited to, Professional Services Hyper-Care, Remote Assistance, Remote Managed Services, Hosting Services, and Product Support.

Responsiv Consulting and Support Services

 pdf icon Terms and Conditions for Responsiv Consulting and Support Services v7-1

  • Responsiv Consulting Provides specialist consulting services under time and materials, fixed price, or custom agreement contracts. The applicable terms and conditions are set out in the Terms and Conditions for Responsiv Consulting and Assistance.

Responsiv Cloud

 pdf iconTerms and Conditions for use of Responsiv Cloud v3-0

  • Responsiv provides a Cloud Solutions Agreement that governs access to and use of its cloud solutions.
  • Responsiv delivers solutions as Software as a Service, Platform as a Service, or Solutions as a Service, either as standalone services or as combined offerings. In all cases, the Responsiv Software Hosting Licence applies. Hosted services may be provided on the Responsiv Cloud or on platforms supported by Microsoft Azure or IBM Cloud, depending on customer requirements.

These agreements help ensure our services are clear, reliable, and transparent.

Data Protection and GDPR

Your privacy is important to us. Responsiv complies with UK GDPR requirements and maintains strict controls over how personal data is processed, stored, and protected

Data Protection Policy

pdf iconData Protection Policy

  • GDPR is an EU-wide privacy and data protection that controls how personal data about EU residents is protected by companies and enhances the control the EU residents have over that data. The regulations are relevant to any globally operating company and not just the EU-based businesses and EU residents.

Responsiv Software Product Licence

 pdf iconResponsiv Data Processing Addendum (DPA) v2-1

  • This Data Processing Addendum (DPA) is referred to by Responsiv Product Descriptions for products hosted and operated by Responsiv.

If you would like to know more about how we handle data, get in touch with out team.

Accessibility Support

If you need information in an alternative format or require assistance using our website or documents, please contact us. We are committed to making our content accessible to everyone.

For Data Enquiries

Your questions, answered.

We update our documents when necessary (for example, when laws change or when we improve our services). We always aim to make updates clear and accessible.

You can reach us through our contact page, by email, or by phone. We’re here to help and will get back to you as quickly as possible.

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, sexual orientation, and ethnicity.

We take data protection seriously. We comply with UK GDPR and only collect and process information when necessary. More details are available in our Data Processing Addendum (DPA).

Most agreements apply broadly, but some are specific to certain services, like hosting or support. Each document clearly states what it covers so you can check what applies to you.

We have acted on many fronts to adhere to this new regulation, including having a register of systems and processes that work with personal data, streamlining processes to avoid excessive steps, and removing old data. We have also established new relationships and data sharing agreements with partners, and controls to protect our own staff.