Cambridgeshire Fire and Rescue Service (CFRS) operates from 27 fire stations that vary in status from being staffed by whole time firefighters, to being completely on-call, where firefighters are available day and night and are alerted to emergencies by a pager. The organisation also employs fire control and other critical support staff to ensure the smooth running of the Service.

Responsiv was engaged to produce an automated, cloud-based, On-Call Payments (OCP) process after previous versions failed to provide an effective and efficient solution.

“…The process allows on-call firefighters to raise any of their claim types and uses data from other systems to validate the information. The system is working well and getting good feedback and we’re now excited to work with Responsiv on other areas, including automating our recruitment processes.”

– Tamsin Mirfin, Director – Service Transformation

Find out how Responsiv worked with Cambridgeshire Fire and Rescue service to develop and automate their on-call payments process on the Responsiv Cloud Automation Platform:

CS24-Jun23-CFRS-OCP-Process-v3-MH000JQ-1