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POINT OF VIEW

Trends for 2022 and Beyond

Right now, a lot of businesses are challenged by the global inflation, supply chain disruption and a lack of access to people with the right skills necessary to get the job done. Inflation is a key risk to the economic recovery and has become most companies’ top concern. And, of course, we cannot avoid the great resignation and the impact of it, which will continue in 2022. People from Asia to Europe have been literally walking away from jobs as they re-evaluate their work-life balance amid high levels of burnout. Research shows that the global supply chain disruption and shortages caused by the pandemic are set to continue well into 2022.

Operational resilience strategies must evolve to respond to the ever-changing business environment and evolving risks. There are a few themes which will be a constant throughout this transformation: eliminating risk, reducing cost, improving competitive advantage, and growing customer intimacy.

Eliminate risk and improve operational excellence

Risk is about uncertainty and uncertainty occurs in many and different situations. For example, when you use a technology for the first time, you don’t even know where to start, and of course, something can go wrong very easily and very quickly. Or when it’s difficult to get the resources that you need for your up-coming projects, uncertainty makes your project timeline and outcomes very difficult to forecast.

No matter what project you currently work on, I can reassure you – it contains risk in numerous dimensions: technical, resources, competition, and the list goes on. What you can do though, is being alert by asking yourself questions like: In what areas can risk arise? How can the risk be mitigated and avoided? What’s my plan B?

Carefully consider all the risks in your project, including the platform you use or planning to use, the potential impacts of failure, external factors such as delay in delivery and installation, and any other considerations that might influence your project.

Harness real-time cost visibility

Since the beginning of the COVID-19 pandemic, the business world faced numerous challenges. From moving workforce and various workflows to the so-called “home office” to experiencing number and various of cyber attacks, and of course let’s not forget the great resignation. Organisations had to ensure consistent performance and continuous delivery of business operations and services. Not surprisingly, leaders also had to find new ways to reduce costs and complexity, without disturbing the already disturbed atmosphere.

Given this environment, more and more businesses are turning to technology solutions to meet business goals, staff needs and customer expectations. For example, many organisations turned to intelligent automation to improve overall business productivity.

Automation enables organisations to produce similar if not the same outcomes, ensuring quicker delivery and more efficient use of stock and cash flow. Discover how Yorkshire Farmers Livestock Marketing used Robotic Process Automation to improve supply chain efficiency.

The partnership between technology and competitive advantage

Technology holds the key to business success now more than ever before. It’s no longer a case of technology being a phenomenon that stands apart from specific companies and industries. Rather, every company and industry are now looking to adopt different types of technology to be “a competitive rival” out there.

Bear in mind, that the application of technology holds special risks that are associated with failed deployment, increased complexity of software and hardware configuration, therefore project leaders must focus on associated risk early in the project lifecycle.

The customer experience has evolved

Technology has transformed customer habits. Automation, machine learning, cloud computing and many more allow customers to get what they want almost exactly when they need it. What’s more, these new digital technologies have caused a shift in customer expectations, resulting in a new kind of modern buyer.

At the centre of every great brand is a commitment to customer care. But as your business grows, maintaining that level of customer delight, while also managing the natural complexity it brings can be very difficult.

There are many ways you can incorporate automation and cloud-based solutions into your business to improve operational resilience, and as a result boost customer experience. I guess, one of the most important is using a cloud-based Contact Centre as a Service solution.

Meet Opportunity with Innovation

Businesses today are expected to do so much more, and if they can do it quicker than we thought they can yesterday, even better. That’s why it’s fundamental to look forward, anticipate and be ready with new ways to modernise workflows and internal operations, automate processes and systems for greater productivity, and scale the value of data and insights.

Yes, digital transformation is the new normal and will hang around for a while. The power of digital transformation is that of building an intelligent business, that ensures the consistency of critical assets and the flexibility of internal operations to enable business continuity.

It’s worth highlighting that digital transformation has a different meaning for every organisation. For one, this might mean migrating to the cloud, to ensuring agile teams can flexibly scale up on a project-to-project basis and access different apps and data from anywhere.

It can also mean replacing legacy systems with new automated workflows, allowing a 360° view of data. By digitising internal operations and applying insights you can yield significant savings on total operations costs.

There is no “one size fits all” here, so what worked for one, might not work for you. To help you embrace these challenges, Responsiv offers solutions that will help you get your business ready for the future.

Learn about Responsiv Consulting

Improve productivity with automation

We all know about paperwork falling through the gaps or being lost in transit. While such frustrations effect consumers, repercussions impact business more than you might think.

How is work prioritised in your organisation? Is everyone following the guidance you provided a few months ago? Are you able to measure all processes? Can you demonstrate that tasks have been completed?

Automation allows your organisation to remove gaps between departments, functions and people. Combined with API management it can extend beyond your company to partners and customers.

Simply put, automation includes the application of different types of technology, programs, and robotics to achieve outcomes with minimal human input. The choice of incorporating automation in your transformation strategy will allow your people to focus on what really matters – from clients and customers to patients.

Intelligent automation improves productivity and eliminates cost by completing repetitive and predictable activities as well as those that cause the most re-work or data quality problems. The idea is to break the cost-income link to deliver improved margins as a proportion of income. Automating and integrating complex systems and processes increases overall business productivity and improves return on investment (ROI).

Whether you want to automate key processes or complex operations or integrate different departments, Responsiv Unity can help reduce your manual business processes and improve decision-making by combining core automation and integration tools such as business process management.

Learn about Responsiv Unity

Achieve enterprise modernisation with cloud

Everyone is talking about cloud, its very much the flavour of the past few years, but is it right for you? Does it fit with your overall business strategy? The pressure to conform to industry trends is powerful, the intentions are good but what are the considerations?

Simply put, cloud computing is the delivery of computing services – including servers, storage, databases, networking, software, analytics, and intelligence – over the internet (“the cloud”) to offer innovation and flexible resources.

Cloud computing changed the way we think about IT resources and there are many reasons why businesses choose cloud computing services – reduced cost, greater performance, strengthened cyber security, increased productivity, faster delivery.

Learn about Responsiv Cloud

Keep workforce connected with remote IT support

Back in 2020, the pandemic caused a global shift to remote and hybrid work, forcing organisations to change the way they operate literally overnight — with little to no preparation.

Before the pandemic, remote IT support services were important to maintaining a smooth workflow within a company. However, once the pandemic hit in the early months of 2020, remote tech services became essential to the survival of companies.

Businesses across the world were forced to move to the “home office” with most of those organisations having no experience with migration of this kind. The changes were challenging, and “the new normal” needed adjusting. Luckily, remote support services and tech support specialists were able to help smooth the transitions and keep employees confident while working remotely from home.

How about you spend less time worrying about IT support and more time on your business?

Learn about Responsiv Assist

How Responsiv can help

How do these challenges make you feel? Excited? Nervous? Ready to tackle the next big challenge? Let’s talk about your transformation strategy and how these factors might impact what you do next!