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Responsiv Assist
When your technology is business-critical, your support should be too.
Running business-critical systems demands proactive expertise, continuous oversight, and a support partner that treats your technology like their own.
Responsiv Assist extends your internal IT and operational teams with expert-backed, hands-on support across automation, integration, security, and cloud environments. Maintain peak platform performance and continuously improve your technology landscape as your needs evolve.
Whether you’re running complex integration frameworks, securing sensitive data, or managing mission-critical automation, Responsiv Assist delivers the reliability, governance, and specialist expertise your organisation needs without the cost and complexity of building it all in-house.
What Responsiv Assist Does
Responsiv Assist delivers structured, dependable support across key areas of your technology estate.
Support is delivered by experienced consultants who understand both the technology and the business context in which it operates.
Utilising your Responsiv Assist Credits:
Responsiv Assist uses a credit-based system to respond to support tickets through our Assist portal. Each ticket uses a minimum of one credit and charges depending on severity and time spent to resolve.
Incident Response
Responsiv Assist provide remote incident support to recover your systems and restore services for staff and customers.
Mitigate the risk of drawn out recovery on business reputation and operations.
Technical Investigation
Responsiv Assist provide technical investigations to discover ways to optimise your software licences and environments.
We create a report with recommendations for improvement based on our knowledge and experience.
Upgrades and Patches
Responsiv Assist provide skilled resources to upgrade your installations to the latest version to ensure risks are mitigated and your estate is under an active support contract.
As a Gold IBM partner, we provide IBM software and middleware licences, reducing your list of vendors to simplify your procurement process.
Managed Service
Responsiv Assist provide a managed service for our Cloud Platforms. This includes deploying, hosting, and managing the platform on behalf of your in-house teams.
Reduce your dependency on internal resources, and allow them to focus on key business objectives for service transformation and efficiency.
Training Courses
Use your Responsiv Assist Flex Credits to purchase third-party training courses from vendors including IBM, Microsoft, AWS, and more.
Either provide us with the link to your desired course, or use our experts to help scope your training requirements and source the best course for you.
Support Services
Supported Products
More Information
RA00094-PD Responsiv Assist Flex Support
Gain access to subject matter experts (SMEs) to support your software and technical teams. This ad-hoc, credit-based Service allows you to access our skilled resources as and when you need…RA000G3-PD Responsiv Assist Hypercare Support
Support developers and administrators leading up to and immediately after project release to production with Responsiv Assist Hypercare Support. Accelerate problem identification and resolution, improve user acceptance, and reduce the…
