Responsiv Assist
Expert Remote Support
Cost effective, ad-hoc, expert support for your IT installations.
Responsiv Assist provides remote support for incident response, cloud managed services, end-of-support software, operator assistance, upgrades, patches, and more.
Simply select from the technologies below and recieve hands on support.
A quick and easy way to bring in deep-skilled experts; only when you need them
Responsiv Assist supports…
Out of Support Software
Cost-effective support for end of life/support software.
Providing the skills to maintain or upgrade your software for improved security.
Associated Technology
Accelerate problem diagnosis and resolution.
Responsiv support a range of technologies and products – more information below.
Ad-Hoc and Credit-Based
Access expert advice and support when, and only when, you need it.
Utilise the credit-based ticket system to streamline access to technical support.
Responsiv Assist Supported Products
Do you lack in-house skills to support your entire IT landscape?
Responsiv Assist and Responsiv Consulting support the following software.
*This list is for illustration and is not exhaustive. For full details see the Responsiv Assist Flex Support product description or get in touch.
If you have any questions about the software that Responsiv support, don’t hesitate to contact us!
IBM
| Product Name | Part Numbers |
| IBM Cloud Pak for Integration | |
|
IBM MQ Express IBM MQ Standard IBM MQ Advanced IBM App Connect Enterprise (ACE) IBM App Connect Professional Virtual Processor Core Licence IBM App Connect Standard Processor Value Unit (PVU) Licence IBM API Connect Enterprise; Professional IBM WebSphere Application Server (WAS) IBM DataPower Gateway |
D0ETIZX, D08EJZX, D08EYZX, D0ETRZX, D22VPLL, D22VSLL, D052HZX, D0VL9LL, D1GZULL, D0VLBLL, D56P3LL, D1N8JLL, D1LLSLL, D0AU1ZX, D1WVHLL, D0H8CLL, D1Q6BLL, D03S0LL, D0IMALL, D55V1LL, D1X9GLL, D27V2LL, D1X9ULL, D1X9QLL, D1B0NLL, D1N8MLL, D05M2ZX, D0LG3LL, D0LIPLL, D29MZLL, D0Z2ILL, D0Z1ILL, D1B0NLL, D29MZLL, D1B0QLL, D1B0SLL, D1B0ZLL, D522PLL, D51JXLL, D0ZDZLL, D55WJLL, D56LRLL, D1DXWLL, D572PLLD299MLL |
| IBM Cloud Pak for Automation | |
|
IBM Business Automation Workflow (BAW) IBM ODM Server Express IBM ODM Server IBM Robotic Process Automation (RPA) |
D277ALL, D1NE3LL, D1X5VLL, D06DJLL, D522PLL, D51JXLL, D0ZDZLL, D1DXWLL, D55WJLL, D56LRLL, D572PLL, D299MLL, D1AZPLL, D0VLBLL, D0A2GZX, D1X9GLL, D27V2LL, D1X9ULL, D1X9QLL, D0IMALL, D0Z1ILL, D0P08LL, D0G0LL, D0IM9LL, D29BCLL, D29B3LL, D29B9LL |
| IBM Cloud Pak for Security | D05M2ZX |
|
IBM Guardium IBM Security Identity Manager IBM Security Access Manager |
D1E0PLL, D1GPSLL, D0THQLL, D1E0ULL, D1E02LL, D0THSLL. D1X5VLL, D06DJLL, D0A2GZX, D0P08LL, D0G80LL, D0IM9LL, D29BCLL, D29B3LL, D29B9LL, D1B0QLL, D1B0SLL, D1B0ZLL, D56CILL, D052HZX, D0VL9LL, D1GZULL, D1NEBLL, D1NE7LL |
| IBM Cloud Pak for Data | |
|
IBM Db2 (and associated products) IBM DataStage |
D56CILL |
| IBM (Other) | |
|
IBM AIX IBM Z/OS IBM Blueworks Live |
By arrangement By arrangement D01MWZX, D0PQILL, D0PQJLL, D1SSGLL |
Responsiv
| Responsiv Cloud | Responsiv Unity |
| Responsiv Cloud Automation Platform | Responsiv Unity Integration Node |
| Responsiv Cloud Integration Platform | Responsiv Unity Process Node |
| Responsiv Cloud Data Platform | Responsiv Unity Data Node |
| Responsiv Cloud API Platform | Responsiv Unity Console Node |
| Responsiv Cloud Rules Platform | Responsiv Unity API Bundle |
| Responsiv Cloud Security Service | Responsiv Unity Rules Node |
| Responsiv Cloud Robot Service |
Other
| Product |
| RedHat Enterprise Linux |
| Red Hat Ansible Scripting |
| Centos O/S |
| OpenShift |
| Keycloak |
| Shell Scripting |
| Open Source with similar functionality |
Technology and Languages
| Java, Java Script, C, C++, Python Development |
| Databases: DB2, Postgres, Mongo, SQL Server |
How Can I Use My Credits?
Responsiv Assist uses a credit-based system to respond to support tickets through our Assist portal. Each ticket uses a minimum of one credit depending on severity and time used to resolve.
Take a look at some examples of how you can utilise your credits with Responsiv Assist:
Incident Response
Do you effectively respond to incidents that affect service delivery?
Responsiv Assist provide remote incident support to recover your systems and restore services for staff and customers.
Mitigate the risk of drawn out recovery on business reputation and operations.
Responsiv has been fantastic in supporting us with an issue we could not resolve internally regarding our High Availability Disaster Recovery (HADR) within DB2.
From raising the problem to resolution took a matter of days and we can now move on to addressing and resolving a longstanding internal audit flag.
Technical Investigation
Are you looking to optimise your IT installations but don’t know where to start?
Responsiv Assist provide technical investigations to discover ways to optimise your software licences and environments.
We create a report with recommendations for improvement based on our knowledge and experience.
Technical Investigation includes:
- Software and environment health check report outlining
- Optimisation opportunities and actions
- Barriers to software upgrade ability
This customer decided to pursue the outlined optimisation project using Responsiv skills to support in-house teams.
Upgrades and Patches
Are you running out-of-date software or middleware and lack the skills to upgrade?
Responsiv Assist provide skilled resources to upgrade your installations to the latest version to ensure risks are mitigated and your estate is under an active support contract.
As an IBM partner, we provide IBM software and middleware licences, reducing your list of vendors to simplify your procurement process.
Our API-C Data Power upgrade was delivered within budget and on time.
Thank you to all at Responsiv for your support, professionalism, and expertise in supporting us in implementing API-C Data Power upgrade to ESB. Working in partnership with you has meant the delivery was well executed and with zero disruption or impact to our business and service.
Managed Service
Do you lack the skills and capacity to manage your cloud platform?
Responsiv Assist provide a managed service for our Cloud Platforms. This includes deploying, hosting, and managing the platform on behalf of your in-house teams.
Reduce your dependency on internal resources, and allow them to focus on key business objectives for service transformation and efficiency.
Responsiv Assist provide a managed service for all Responsiv Cloud Platforms, and optional light-weight managed services for Responsiv Unity enabled software and middleware.
- Remove strain from in-house teams
- Up to date upgrades and patches
- Timely incident response
Training Courses
Wanting to learn a new skill?
Use your Responsiv Assist Flex Credits to purchase third-party training courses from vendors including IBM, Microsoft, AWS, and more (see below).
Either provide us with the link to your desired course, or use our experts to help scope your training requirements and source the best course for you.
Access world-class training course, paid for with your Responsiv Assist Flex Credits
- Remote self-paced: Learn as and when you can at a pace that suits you
- Remote instructor led: Learn with an instructor from the comfort of your own office
- Classroom-based: Learn in an interactive environment and from the experience of others
Responsiv Products
Cost-effectively support your software and middleware with Responsiv!
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